Support

When reliable communication is crucial to the success of your mission, you can count on DT Search and Designs, LLC to support your mission with clear, multi-mode communications. Contact us at 816-749-4094.

Please contact us detailing your support needs along with your contact information and we will get in contact with you right away.

FAQ’s

Can I use the old 26 pair cables with the new IP Distribution boxes?
Yes, and no. The new IP Distribution Boxes are built for Cat-5e capabilities. The older cables are rated Cat-3. This means that by using the older cables, you degrade the system to Cat-3, which means your data will likely not work. That is why DT Search and Designs, LLC developed the 26 pair Cat-5e cables; so that the entire system operates at the same speed and efficiency.
Having problems opening up the front panel of the J-1077 IP because it is stuck.
The weather seal that the front panel sits on has a tendency to bond to the panel. Once the screws are removed work it side to side until it comes loose. If it doesn't release right away we'll send you a new seal. Contact us for a replacement.
How do I contact DT Search and Designs, LLC Communications?
We have provided a support contact form to right and you may also contact our sales staff from the contact page or call as at the office number provided above for technical questions or for sales call (816) 749-4094.
What do the switches do on the J-1077 IP?
First and foremost, the switches isolate the left and right 26 pair connectors. They are used primarily when you want to use the RJ-45 jacks. Moving the switches for the first two Mil-Loks towards the first RJ-45 jack will activate it, but the signal will be routed only to the right 26 pair connector. This is true for all 6 RJ-45 connectors. When all the switches are in the off/data positions (towards the center of the box) the pairs of Mil-Loks are split down the middle; one side going to the left and the other to the right. Effectively, this would allow the J-1077 IP to operate as two boxes with a total of 52 pair connections.

Contact Support

Your Name (required)

Your Email (required)

Organization

Subject

Your Message

Copyright © 2012 DT Search & Design® by DTSWebsites by Triggerfish